Feedback from our customers provides the Town of Fort Frances with opportunities to learn and improve. The Town of Fort Frances recognizes the right of our customers to make a complaint, compliment or make suggestions on ways to improve our services.

To assist the Town in ensuring that the delivery of goods and service to those with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback as follows:
In writing, in person, e-mail, or telephone, addressed to:

Accessibility Coordinator / Human Resources Manager
320 Portage Avenue
Fort Frances, ON
P9A 3P9
Phone: (807) 274-5323 Ext. 279
Fax: (807) 274-8479
E-mail: cruppenstein@fort-frances.com

The Accessibility Coordinator will respond either in writing, in person, e-mail or telephone acknowledging receipt of feedback and will set out the action to be taken in response to any complaints.

Barriers include physical, architectural, informational or communication, attitudinal, technological, a policy or a practice.  If you have encountered barriers or have comments pertaining to such, please complete and submit a questionnaire.

Our current Accessibility Plan (which includes previously identified
barriers) is available on our website.

Architectural barriers  can be those of building design, areas adjacent
to the building, shape of rooms, size of doorways, etc.

A physical barrier can be objects that are located in hallways, added to the doors, windows, furniture, workstations, recreational facilities, parks, bathroom hardware, etc.

Communication barriers are those whereby the receiving of information in person or by telephone is impeded, difficulties interacting with staff (hearing impaired ratepayers, ratepayers who are visually impaired), etc.

Information barriers include inadequate or incomprehensible communication, agendas, signage, difficulties in reading brochures, forms, manuals, etc.

Policy barriers are identified as those rules, regulations and protocols that prevent employees from doing their jobs as well as possible, or from serving the public, or that restrict public participation.

These are barriers that involve staff who do not know how to communicate with people with disabilities, staff who refuse to provide service or use discriminatory behaviour, etc.

These are computers, photocopies, fax machines, etc. that impede rather than enhance access for people with disabilities.

From the above noted, please provide some suggestions on how to prevent, remove or minimize any barriers. (use separate page if needed)